Payment Policies

Payment Policies Dr Mohamed Koura

Payment Policies

Payment Methods:

We accept payments via major credit cards such as Visa , MasterCard and American Express.

Electronic payment services such as PayPal, Apple Pay  or Google Pay can also be used  depending on availability.

Payment Security:

We take care of the security of payments and use strong encryption technologies to protect your financial information.

We do not store your payment information after completing the process and adhere to strict security standards.

Repayment:

In the event of any payment error or pricing error, we will refund the amount due as soon as possible.

Customers should contact the customer service team to request a repayment and provide the required details.

Processing Fees:

Additional processing fees may apply to some payment methods depending on the policy of banks or electronic payment services.

You will be notified of any additional charges before completing the payment process.

Security Policy:

Provide a secure and encrypted connection when making payments.

Determine the security measures followed to protect customer data and financial transactions.

Refrain from storing credit card information or sensitive payment data on your servers, while using a secure payment gateway that complies with recognized security standards.

Refund & Refund Policy

Thank you for choosing our service. We care about the satisfaction of our customers and strive to provide the best possible experience. However, if you have any unsatisfactory query or experience, here is the refund and refund policy that governs the refund process and refund procedure:

Cashback Policy:

Customers can request a full cashback within 24 hours from the date of purchase, provided the services are in their original condition and unused.

The refund is made using the same payment method that was used for the original purchase.

Exchange Policy:

In the event of a defect in the product or its non-conformity with the announced specifications, customers can request to replace the product with another similar product or a full refund.

The defective product must be returned in its original and unused condition within [number of days] from the date of purchase.

Response Procedure:

Customers should contact our customer service team within 24 hours from the date of purchase to report any problem or query.

The original purchase receipt or order number must be provided to facilitate the return or refund process.

 Kora Medical Clinics reserves the right to change or amend our refund and refund policy at any time without prior notice. Please visit our policy page on our website for the latest updates.

Cancellation Policy:

We care about the comfort and satisfaction of our customers and take care to provide an easy and fair cancellation process. Please review the following cancellation policy:

Cancellation of Services:

Customers can cancel the booked services at least one day before the service date.

Cancellation Procedure:

Please contact our customer service team by phone, email or any other available means of communication to request a cancellation.

Order details and booking number must be provided to facilitate the cancellation process.

Privacy Policy:

Collection of information:

We only collect personal information that you provide when you communicate with us or use our Services, such as name, email address, and phone number .

We may also collect non-personal information, such as IP address,  browser type, and operating system, to improve the experience of using the Site.

Use of Information:

We use personal information to provide and improve our services and meet your needs and inquiries.

We may use information to communicate with you about offerings and updates, subject to our prior consent.

Information Sharing:

We do not sell, rent or share personal information with third parties without your consent, except in cases where compliance with laws or a valid legal requirement is required.

Information Security:

We protect personal information with appropriate security measures for access, use and disclosure.

We use encryption technologies to protect sensitive information transmitted over the Internet.

Cookies:

We may use cookies to improve the experience of using the site, personalize content and track site activities.

We comply with applicable laws and regulations regarding the protection of personal data. If you have any questions or concerns about the Privacy Policy, please do not hesitate to contact us via the contact information available on the Site.